1. Ready-made digital benchmarking studies
A customer may contact Africa Transfer Pricing Online to request cancellation before a digital study has been supplied or made available for access. Once a purchased digital study has been supplied, accessed or downloaded, a cancellation and refund would not be allowed since the digital product has already been delivered, subject always to applicable law. However, where an incorrect or defective digital product was downloaded due to a technical error by Africa Transfer Pricing Online, either the correct product would be provided, or a full refund would be granted.
2. Incorrect, duplicate or defective digital products
If a customer is charged more than once, receives the wrong study, or cannot access a purchased file because of a technical problem attributable to Africa Transfer Pricing Online, the customer should contact Africa Transfer Pricing Online as soon as possible. Africa Transfer Pricing Online will investigate and, where appropriate, provide the correct file, restore access or process a refund.
3. Custom benchmarking and professional services
Custom studies and advisory services may be cancelled before work begins. If work has already started, Africa Transfer Pricing Online may charge for work completed and any reasonable non-recoverable costs incurred up to the date of cancellation. Any remaining refundable amount will be determined with reference to the agreed scope, work completed and applicable law.
4. Subscriptions
Where monthly recurring subscriptions are offered to clients by Africa Transfer Pricing Online or Cross Border Africa (Pty) Ltd, of which it is a division, such subscriptions can be cancelled immediately, with the subscription ending on the last day of the month for which the subscription was paid. No refunds for subscriptions paid would be granted unless such payments were incorrectly made.
5. How to request a cancellation or refund
Requests should be sent to nicokruger@africatp.online and should include the customer's name, company, order or payment reference, the product or service purchased, and the reason for the request.
6. Processing of approved refunds
Approved refunds will normally be returned using the original payment method where reasonably possible. Bank and payment-provider processing times are outside Africa Transfer Pricing Online's direct control.
7. Applicable law
This policy is applied subject to applicable South African consumer and other mandatory legal requirements. Nothing in this policy is intended to exclude rights that cannot lawfully be excluded.